Scottish Fire and Rescue (SFRS) along with NG Homes developed a pathfinder project to support a range of joint working and interventions with the North Glasgow community.
SFRS seconded an officer, with a specific remit to work on interventions with older people in areas such as, fire safety, falls and other areas of risk within housing. The purpose and main focus of the liaison role was to work in a partner organisation to improve and continue to develop best practice in moving forward.
NG Homes were invited to participate due to their track record in housing and regeneration and strong partnership working; aligning with areas set out by the Christie Commission to protect those most at risk from fire in their homes.
North Glasgow is an area recognised as one of high disadvantage, with Possilpark being one of the most deprived areas in Scotland, (SIMD 2016). With an ageing population, which will only increase in the next 20 years, risk is increased when age is combined with other factors, such as living alone and living in poverty. Physical and mental health issues also contribute to that increase in risk. 44% of NG Homes tenants are over 55, with 14% of them being over 75 and socially isolated.
Both organisations were looking to explore innovative ways to link and embed risk awareness and education at a community level, to mitigate risk by involving individuals in vital safety messages. With the composition of households including older people living alone or in retirement homes (138 units), families living in isolation and people from different cultures, the overall need was to work with partners to deliver a prevention agenda that supports individuals at key stages of their life and find ways to engage with tenants to deliver vital safety messages to provide reassurance, increased awareness and education.
The aim of the pathfinder project was to identify and protect those most at risk from fire in their homes. The primary focus was to identify and establish early interventions and preventative community safety opportunities amongst older people planning processes and developing projects, which would raise awareness of personal and home safety.
The pathfinder project would also facilitate closer partnership working between the two organisations which would:
Both organisations contribute towards the protection of those at risk from injury and harm within the home. Home fire safety and housing visits, provide excellent opportunities to identify those at risk and through an assessment of such risk, refer individuals to partner organisations for additional support. This would help to:
The pathfinder project was developed primarily in collaboration with the local community and centred around identifying existing and new opportunities within the local area to raise awareness and understanding of key risk factors and provide education and practical steps to enable people to make positive changes. It is now about continuous improvement and helping to develop best practice in moving forward. The appointment of a dedicated secondee from SFRS was a central element in delivering the project, and ensured the reach of the Housing Association was combined with providing the right support at the right time.’
During the project 9 key initiatives were identified and progressed:
‘One of the main successes of the programme from ng homes point of view has been the selection of the Officer. It was clear from the beginning that the Officer, Fiona Herriot, had a wide range of experience at a strategic level having previously worked around community planning, locality planning and various thematic groups. Fiona also had a variety of experience working across other Glasgow housing organisations, as well as in the third sector. The expertise and knowledge that she brought to the delivery of the project has been instrumental in its success’:Margaret Fraser, Head of Regeneration, Ng Homes.
Power of partnerships – being seconded and embedded within regeneration has been crucial in getting vital safety messages across. Being situated directly within the housing offices and being involved in high level strategic meetings with the Executive Team and with Housing/Investment has provided both an insight into the needs and, indeed gaps, that have or may have arisen. This has allowed for sharing of information to benefit both SFRS and NG Homes and, indeed to the local community. At the beginning of the pathfinder project there was the need to develop internal relationships with all staff and this was carried out in a planned manner thorough induction and training.
It also allowed the chance for us to look at some of the challenges, such as; how to better access multi cultural groups and high risk tenants. As the project developed we looked into these challenges to come up with positive solutions such as carrying out focus groups (with an in house translator) for the Chinese Community, identifying a quick response to engage with new tenants, and working with housing staff to identify people ‘at risk’ – for example, hoarding.
Another challenge was to introduce a variety of external partners and this has been achieved through delivering presentations to monthly Community Networking Breakfast programme, which has also included the Executive Team from BSC.
An extremely challenging time was post Grenfell, when Ng homes and SFRS had to react very quickly to build confidence of residents and board members in dealing with this issue. Many meetings with the executive team, reassurance meetings with tenants took place, as well as continuing those connections with senior members of Fire Service, local elected members and health and safety experts to develop the MSF Scrutiny group.
Feedback in the form of briefing notes for each project, shows that people have a better understanding of personal risk, in relation to home and fire safety and ways to mitigate this and have made changes in their homes to be safer. For example, they are more careful in terms of their cooking methods, carrying out regular checks on smoke and carbon monoxide alarms and have a better understanding on how to deal with personal safety issues in general. This is reflected in the continuing conversations with tenants. Community members and volunteers work with staff to draw up risk assessments for individual activity and this embeds the issue of risk management. This informs NG Homes organisational risk register and Disaster Management Plan.
The secondment was initially daunting, learning about another organisation and culture. Developing and delivering the planned initiative was integral to the success of the partnership and this followed on from a comprehensive 2 week induction within regeneration and housing.
Being based across various housing sites cemented working relationships with senior housing officers, housing officers and regeneration staff. Attending community events, meeting tenants and volunteers, ensured a trusting relationship was built and raised the profile of myself and SFRS. Looking at ways to improve and continue to develop best practice was crucial in identifying and establishing early interventions and preventative community safety opportunities.
SFRS and NG Homes are members of Alarm Risk UK
2018 – Winner of Community Award
2017 – Highly Commended Award under Communities category
2016 – Winner of Partnership Award
SFRS City of Glasgow
SFRS Prevention and Protection Directorate
Building Safer Communities - Phase 2 Strategic Assessment of Unintentional Harm
Glasgow Community Plan
Glasgow Single Outcome Agreement 2013
The Community Empowerment (Scotland) Act 2015
Download the 'Be Aware' Carbon Monoxide Campaign Evaluation Report.